Friday, November 8, 2019

Sitecore 9 GEO IP Service Fails When xConnect is Down

Just wanted to share small but valuable point I learned recently.

We faced a same issue on two of my client's site implementations where their home pages takes 10-15 seconds load. But the other pages inside the site loads without any delays.

We were in contact with Sitecore for this issue and then we got an answer from Sitecore consultancy team.

The issue was related to GEO IP lookup service & xConnect.

On both the solutions I worked, there is a GEO IP lookup call happening on the home page to redirect visitors to their relevant regions.

But due to different reasons (rebooting the xConnect server for maintenance, etc), both of those sites xConnect site was down.

So, when the xConnect is down, GEO IP lookup requests fails to work as required and tries several times to fetch the correct information for the IP. After several attempts it gets failed.
Due to this delay of trying to fetch the IP several times due to failures, home page gets delay to load.

I don't know exact reason why GEO IP lookup needs xConnect site running, but will update here if I find it in future.

Thank you for Sitecore for helping us to find this issue.

Happy Sitecore!!

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